When our products are in stock we will dispatch your pergola in 1-2 business days. This depends on out stock levels for your region.

Please message us using the live chat on our website or contact us via email (customerervice@pergolux.au) and we will let you know when you can expect your delivery.

The current delivery times can be found on the product page directly below the price.

For most areas, delivery is free for order over $1000. This website is only for delivery of products to customers in Metro areas and most of Regional Australia. We cannot guarantee delivery to some regional and remote areas of Australia. A freight charge may apply to islands and regional areas not that we cannot directly deliver to. 

The pergola will be delivered with our logistics partner. You'll be contacted a minimum of 24 hours before your order is scheduled. Once they have your order, you'll be notified. Our partner will contact you the night before the scheduled delivery to confirm the time slot.

This ensures that you are well-informed about delivery timeline and can plan accordingly. The pergola will be delivered in packages on a pallet, of approx. 20-60kgs per package. It is important that you confirm a delivery time when you have the opportunity to be present to help unload the packages. If you have any specific questions or need further assistance, feel free to ask us!

All of our installation manuals and videos are located on our PERGOLUX app, available for iOS and Android devices.

You can also access the instructions online at www.pergolux.app where you can download the files as PDFs. 

Yes, you can absolutely connect multiple pergolas for a larger covered space. Contact us for more info on this option.

We offer a range of convenient payment methods to suit your preferences:

Credit or Debit Card

This method allows for a quick and secure payment via VISA, MasterCard, or American Express. You will be required to enter your card number, expiration date, and verification code. Please note that we do not store any of your card details.

For security, your credit card must be registered with your bank for authentication through VISA or MasterCard SecureCode. The authentication process, which involves a personal security code, will take place securely between you and your bank. Once your order is processed, the payment amount will be reserved on your card.

This payment method is completely free of charge.

PayPal

To use PayPal, simply select it as your payment option at checkout and log into your personal account. After logging in, you can confirm the payment amount and proceed with the checkout.

If you choose PayPal Express, you will be redirected directly to PayPal from our shopping cart page, where you will log in and verify your address details.

Upon confirmation, we will immediately receive a payment notification from PayPal and can process your order without delay.

Splitit

Splitit offers the option to split your payment into up to 9 months of interest-free instalments, using your credit card. There are no credit checks or applications required. Please note that the full outstanding amount will be authorised (held) on your card to ensure future payments. You may need to adjust your credit limit to accommodate the authorised amount, but you will only be charged your monthly instalment.

Bank Transfer

For a straightforward payment option, you can choose to pay via bank transfer. Please use the following details for your transfer:

Bank: Australia and New Zealand Banking Group Limited
BSB Code: 013943
Account Number: 612566594

If you have any questions or need assistance with your payment, feel free to reach out to us.