Refund policy

Refunds/Return Policy

•  All items must be checked within 7 days of receipt of goods – any issues must be
  reported immediately when goods are opened, not once pergola has been
  assembled.
• PERGOLUX Pty Ltd. must be advised of any problems including damages,
  faults, incorrect product, missing parts, and unsuitability, within that period
• A full refund shall be offered in the event of a product not being available nor an
  alternative being acceptable.
• A full refund shall be offered in the event of damaged or faulty product whereby a replacement is not available. Pergolux Pty Ltd. reserves the right to provide a like for like replacement product if available.
• No refund or exchange is offered for change of mind (In accordance with
  Australian Consumer Law) once items have been despatched from our
  warehouse. In the event a cancellation is requested before goods are sent (but
  order has been packed) a 5% restocking fee will apply.

Returning an item

• Where a product is being returned due to fault or damage (where agreed) it must
  be appropriately re-packaged and clearly labelled as advised, for its return.
• Where a product is damaged or faulty we shall organise the collection. All items
  to be returned must be in the original packaging the items arrived in as these
  need to be as secure as possible for the courier to collect (where this is not
  possible, please discuss with our customer service team first). Failure to do this
  may result in a non collection fee.
• If a collection has been agreed and arranged with the Customer, and yet on
  arrival at the property it could not be executed, then a wasted journey fee may be chargeable.