Shipping policy

* Delivery and Shipping Information

• We deliver Australia-wide. However, we cannot guarantee free delivery to regional and remote areas. Additional freight charges may apply for deliveries to islands and regional locations that are not directly serviced by our logistics providers. Delivery to all metro areas (as defined by the logistics provider) is free.
• - We make every effort to deliver your order within reasonable timeframes and by the estimated delivery date. However, delays may occasionally occur due to unforeseen circumstances, and all products are subject to availability. PERGOLUX Pty Ltd is not liable for any delay or failure to deliver products within the estimated or stated delivery timeframes.
• - All items must be inspected within 7 days of delivery. PERGOLUX Pty Ltd must be notified within this period of any issues, including damage, faults, incorrect products, missing parts, or product unsuitability.

• - Risk of loss or damage to the products passes to the Customer once the products have been delivered.

• - Customers are responsible for providing complete and accurate delivery information. This includes both the delivery address and the recipient's full name. PERGOLUX Pty Ltd is not responsible for delivery issues resulting from incomplete or incorrect information provided by the Customer. A signature may be required upon delivery.

• - If we become aware of a delay, we will make every effort to notify the Customer as soon as possible.