PERGOLUX AU

When you order a product from us, subject to the product's availability in stock, it takes 6-10 business days until you have the product delivered.

The pergola will be delivered with AIT Logistics. You'll be contacted a minimum of 24 hours before your order is scheduled with AIT. Once AIT has your order, you'll be notified. AIT will contact you the night before the scheduled delivery to confirm the time slot.

This ensures that you are well-informed about delivery timeline and can plan accordingly. If you have any specific questions or need further assistance, feel free to ask us!

Payment Options

We offer a range of convenient payment methods to suit your preferences:

Credit or Debit Card

This method allows for a quick and secure payment via VISA, MasterCard, or American Express. You will be required to enter your card number, expiration date, and verification code. Please note that we do not store any of your card details.

For security, your credit card must be registered with your bank for authentication through VISA or MasterCard SecureCode. The authentication process, which involves a personal security code, will take place securely between you and your bank. Once your order is processed, the payment amount will be reserved on your card.

This payment method is completely free of charge.

PayPal

To use PayPal, simply select it as your payment option at checkout and log into your personal account. After logging in, you can confirm the payment amount and proceed with the checkout.

If you choose PayPal Express, you will be redirected directly to PayPal from our shopping cart page, where you will log in and verify your address details.

Upon confirmation, we will immediately receive a payment notification from PayPal and can process your order without delay.

Splitit

Splitit offers the option to split your payment into up to 9 months of interest-free instalments, using your credit card. There are no credit checks or applications required. Please note that the full outstanding amount will be authorised (held) on your card to ensure future payments. You may need to adjust your credit limit to accommodate the authorised amount, but you will only be charged your monthly instalment.

Bank Transfer

For a straightforward payment option, you can choose to pay via bank transfer. Please use the following details for your transfer:

Bank: Australia and New Zealand Banking Group Limited
BSB Code: 013943
Account Number: 612566594

If you have any questions or need assistance with your payment, feel free to reach out to us.

Yes! By using PERGOLUX Screens you can close them to mitigate the wind. You can also install PERGOLUX Glass Walls to reduce wind.

The roof is dimensioned for 60kg / sqm and can therefore withstand a lot of snow. If it snows more than this, the slats should be in the open position so that the snow falls through.

The pergola has been tested in strong winds, but we always recommend leaving the slats open when the pergola is not in use so that the pergola does not become a large wind trap and thus damaged by the wind.

The slats on the roof are overlapping and are made so that the water flows down into a rain gutter on the beams of the pergola that leads the columns so that the water runs outside of the pergola.

PERGOLUX pergola comes in standard sizes 3x3m, 3x4m, 3x5m, 3x6m, 4x4m, 4x5m and 4x6m. If you want a different size than this, the pergola can also be easily adapted.

Height adjustment:

Use a suitable saw and cut the columns to the correct height. Then you have to drill 4 new holes for the column foot. When the columns have been cut, we recommend that the end where it has been cut is covered with silicone or varnish.

Adjustment of width:

If you want to adjust the width of the pergola, this can be done in the longitudinal direction. The slats are placed per 12cm and you can therefore easily cut the beams between each of the slats. When the beam is cut, you must also cut a rail at the top and the gutters in the same length.

It is fine to attach extra equipment to the frame of the pergola to give it a more personal touch, but such adjustments are made at your own risk (feel free to ask us for guidance). 

For example, if you need to attach a heat lamp, this can be screwed to the beam at the top. We recommend that self-drilling aluminum screws are used to prevent the screw from corroding.

We normally calculate 3-5 hours for 2 people to mount the pergola, but this of course varies greatly from person to person. We normally calculate 1 hour to mount a screen or a wooden slat wall to the pergola after the pergola has been set up.

There must be a solid surface under the pergola so that the pergola can be screwed to the surface. A solid surface can be a patio made of wood or concrete.

Absolutely not! We have prepared a good installation guide so that you can easily assemble it yourself. We strongly recommend to have 2 people to mount the pergola. If you do not want / are not able to assemble the pergola yourself, we recommend that you contact a craftsman near you.

Yes!

pergolux.co.uk/products/pergola-custom-design

A PERGOLUX pergola is basically a maintenance-free product. We still recommend lubricating all moving parts twice a year in early spring and before the winter.

The pergola's building material is powder-coated aluminum. This means that the product can withstand being outside in the winter. It will not be damaged by normal cold and heat.

We recommend consulting your local council to determine the specific requirements for your property. In certain states, approval may be necessary, while in others, the structure may be classified as temporary and therefore not require formal approval. Key factors such as location and size may influence these requirements.

Should you need assistance in obtaining approval, please do not hesitate to contact our customer service team. We are happy to provide all relevant information and documentation to support you through the approval process.

If you have any further questions, please feel free to reach out to us via live chat, email, or phone.