Core Structure
10 years on the aluminium structure, including columns, base plates, and beams, for any structural defects, deformation, or corrosion under normal use.
Warranty Policy
Your Pergola comes with different levels of warranty coverage to ensure long-term satisfaction
We stand by our craftmanship.
The PERGOLUX Australia team is here to help. If something is not right, reach out to us, even if your problem is not covered by our warranty.
We do our best to find a fair solution.
Warranty coverage detailed on this page is for products purchased from pergoluxshop.au Coverage is non-transferable and valid only for the original purchaser of products sold by PERGOLUX in Australia.
What's Covered?
PERGOLUX Warranty Coverage
Your PERGOLUX structure is built to last and protected by a layered limited warranty.
Coating & Finish
5 years on the powder coating or paint finish. This covers peeling or cracking under normal weather conditions.
Moving Parts & Electrical
2 years on moving parts against wear and tear under normal use and weather conditions, plus electrical components against material and manufacturing defects
Download Pergola Buying Guide
Outside of the warranty period, our team is always here to assist.
You can purchase individual components, such as new motors or lighting, separately as replacements.
In addition to any statutory consumer guarantees that apply under the Australian Consumer Law.
Activating Your PERGOLUX Warranty
Easily activate via email. You'll send a confirmation with:
- Proof of purchase
- Installation date
- Photos of your installed product
- Photos verifying correct assembly and sealing
- Details about your structure’s foundation
When Does Coverage Start?
Coverage starts on your installation date. Replacement parts or products are covered under the original warranty term and do not restart or extend the coverage period.
Outside of the warranty period, our team is always here to assist. You can purchase individual components, such as new motors or lighting, separately as replacements.
PERGOLUX Warranty Claims Process
As soon as you spot a problem, you can submit a claim.
Review our step-by-step claim instructions or see the detailed guidance in your full warranty document. For some issues, specific photos or video angles may be requested.
Claims Processing Time
Processing time for your claim will depend on the nature of the issue, the completeness of your documentation, and how quickly you get back to us on any follow-up questions. We process all warranty claims within 10 days of receipt. Most are resolved much sooner.
In addition to any statutory consumer guarantees that apply under the Australian Consumer Law.
Review and Resolutions
Our customer support team reviews and works to get you the best solution. We may ask for additional details to determine the best solution. Solutions can range from guided troubleshooting, replacement of individual parts or full products, or a refund.
Delivery Damange
In the unlikely event that something is missing or arrives damaged, we’ll send replacement parts quickly so you can complete the installation. Our team will document your case and make sure your warranty eligibility isn’t affected if delivery damage delays your installation.
Replacement Parts
Replacements are shipped to the original order address. Thanks to our SnapFIT™ engineering, replacing most components under warranty is straightforward. Many replacements can be done without professional tools. Replacement parts or products continue under the original warranty term.
Maintaining Warranty Coverage
To keep your warranty valid and in good standing:
- Complete installation within 6 months of purchase
- Follow all provided installation and maintenance instructions
- Avoid unauthorized modifications or repairs
- Handle, transport, and store your pergola with care
- Keep your account in good financial standing with PERGOLUX
Warranty FAQs
Don't see the answer you need? Contact our Help Desk.
What's not covered by PERGOLUX warranty?
Some issues fall outside the scope of your warranty, so be sure to review your full warranty document for details. This includes damages or defects from:
- Improper installation, modification, or unauthorized repairs
- Exceptional weather conditions such as flooding, lightning, hail, fire, or other natural disasters
- Exceeding the specified wind or snow load limits
- Natural wear, discoloration, or fading from sun exposure, smoke, or saltwater
- Third-party damage, including vandalism or work done by contractors
- Changes to the installation surface or environment, such as shifting concrete, decaying wood, or loss of integrity in a supporting structure
- Accessories and add-ons not purchased with the original structure
- Costs related to packaging, dismantling, storage, transport, or handling
In addition to any statutory consumer guarantees that apply under the Australian Consumer Law.
Does PERGOLUX warranty coverage differ by model?
All PERGOLUX structures come with the same warranty terms: 10 years for the aluminium structure, 5 years for the powder coating, and 2 years for electrical and moving parts. Model-specific performance ratings, such as wind and snow load, vary. These ratings show what conditions each pergola is designed to handle but don’t change the warranty itself. As long as you install the pergola correctly and use it within its rated limits, your coverage is the same across all models.
What if I forget to register my PERGOLUX warranty?
We understand that things happen. If more than six months have passed since delivery and you haven’t registered your pergola, warranty coverage may be limited or denied. Please contact our Help Desk as soon as possible. Share your proof of purchase and installation date so we can review your situation and determine the best path forward.
How can I check if my PERGOLUX warranty is active?
Your warranty begins on your installation date and remains valid for the period outlined in your warranty terms. You can refer to your original registration confirmation email to verify that your warranty was activated, or contact our Help Desk if you need help confirming your coverage details.
Can I extend my PERGOLUX warranty?
We don’t currently offer extended warranty options. If you experience an issue after your warranty period ends, contact our customer service team. We’ll do our best to help find a fair solution. We encourage you to follow the regular maintenance and care routine outlined in your product manual. This will help maximise the lifespan and performance of your products.
Is my PERGOLUX warranty transferable?
No. Your warranty is non-transferable and only applies to you as the original purchaser. If you sell or gift your product, the warranty coverage does not transfer to the new owner. However, they can still contact our customer service team for replacement parts or general product support.
PERGOLUX Australia Warranty - Terms & Conditions
Pergolux Pty. Ltd. Warranty | Your Peace of Mind, Guaranteed.
At PERGOLUX, we build pergolas to last, and we stand behind our craftsmanship. If something isn't right, we're here to help, even if your claim falls outside the warranty. Reach out to us, and we’ll do our best to find a fair solution.
Built to Last – Our Warranty Explained
- 1) It is a condition of this Limited Warranty that the Purchaser registers the Product together with evidence of installation in accordance with this document.
- 2) To activate the Limited Warranty the Purchaser must register the Product within six (6) months of delivery to the place of installation by notifying warranty@pergolux.au and attaching:
- 3) a copy of their proof of purchase; and
- 4) confirmation of the address of delivery and the place of installation; and
- 5) copies of the evidence required under section 3.3 confirming that they have installed the Product according to the provided Installation Instructions.
Read more (see full document here)
What’s Included?
In addition to your rights under Australian Consumer Law, Pergolux provides the following warranties for products purchased in Australia:
- - Aluminium Frame: 10 years – covers materials, louvres, manufacturing defects, structural defects, deformation, or corrosion under normal use and weather conditions.
- - Electrical Components (motors, wiring, controls): 2 years – covers material and manufacturing defects.
- - Moving Parts (hinges, mechanisms): 2 years – covers wear and tear under normal conditions.
What’s Not Covered?
We believe in transparency, so here’s what’s outside our warranty: The warranties given in this Limited Warranty do not cover damages or defects to the Product caused by:
- - Improper or incorrect installation of the Product (by the Purchaser or other third party for or on behalf of the Purchaser)
- - Modifications or repairs to the Product performed by the Purchaser or other unauthorized third parties, or repairs carried out by the Purchaser prior to PERGOLUX inspection or without PERGOLUX authorization in connection with a warranty claim.
- - Exceptional or extreme weather conditions exceeding the specified load limits for the Product as set out in Appendix A.
- - Mechanical damage caused by improper handling or transport by the Purchaser or other third party.
- - Damage due to color changes caused by sun and salt, or damage due to a force majeure event, including, but not limited to damage from smoke, fire, extreme climatic conditions such as deep frosts, lightning, hail, ground movement, flooding, overflow of any stream, as well as vandalism. Minor discoloration and fading in the paint due to UV exposure is to be expected. This is not covered under this warranty.
- - Direct or indirect damage resulting from negligence, improper maintenance, or improper use or misuse of the Product, including exposure to heat sources or unauthorized modifications.
- - Damage due to improper storage.
- - Damage caused when the pergola Product is installed on a concrete slab or other surface that experiences movement.
- - Direct or indirect damage caused to or by the structure on which the pergola Product has been installed.
Read more (see full document here)
Filing a Claim
For warranty claims, please fill out the form in the Help Center on our website within 7 days of identifying the defect. Include all essential details and proofs such as invoices and photographs for evaluation. Upon approval, the company reserves the right to provide replacement parts or a refund within 30 days.
Please refer to our warranty document for full details of the warranty. Read more
Your pergola is built for years of enjoyment.
If you ever need us, we’re just an email away!
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