Warranty Policy

Pergolux Pty. Ltd. Warranty | Your Peace of Mind, Guaranteed.

At PERGOLUX, we build pergolas to last, and we stand behind our craftsmanship. If something isn't right, we're here to help—even if your claim falls outside the warranty. Reach out to us, and we’ll do our best to find a fair solution.

Built to Last – Our Warranty Explained

1. 1) It is a condition of this Limited Warranty that the Purchaser registers the Product together with evidence of installation in accordance with this document. 
2. 2) To activate the Limited Warranty the Purchaser must register the Product within six (6) months of delivery to the place of installation by notifying warranty@pergolux.au and attaching: 
3. 3) a copy of their proof of purchase; and 
4. 4) confirmation of the address of delivery and the place of installation; and
5. 5) copies of the evidence required under section 3.3 confirming that they have installed the Product according to the provided Installation Instructions. 

Read more (see full document here)

What’s Included?

In addition to your rights under Australian Consumer Law, Pergolux provides the following warranties for products purchased in Australia:

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• - Aluminium Frame: 10 years – covers materials, manufacturing defects, structural defects, deformation, or corrosion under normal use and weather conditions.
• - Electrical Components (motors, wiring, controls): 2 years – covers material and manufacturing defects.
• - Moving Parts (louvers, hinges, mechanisms): 2 years – covers wear and tear under normal conditions.
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What’s Not Covered?

We believe in transparency, so here’s what’s outside our warranty: The warranties given in this Limited Warranty do not cover damages or defects to the Product caused by:

• - Improper or incorrect installation of the Product (by the Purchaser or other third party for or on behalf of the Purchaser)
• - Modifications or repairs to the Product performed by the Purchaser or other unauthorized third parties, or repairs carried out by the Purchaser prior to PERGOLUX inspection or without PERGOLUX authorization in connection with a warranty claim.
• - Exceptional or extreme weather conditions exceeding the specified load limits for the Product as set out in Appendix A.
• - Mechanical damage caused by improper handling or transport by the Purchaser or other third party.
• - Damage due to color changes caused by sun and salt, or damage due to a force majeure event, including, but not limited to damage from smoke, fire, extreme climatic conditions such as deep frosts, lightning, hail, ground movement, flooding, overflow of any stream, as well as vandalism. Minor discoloration and fading in the paint due to UV exposure is to be expected. This is not covered under this warranty.
• - Direct or indirect damage resulting from negligence, improper maintenance, or improper use or misuse of the Product, including exposure to heat sources or unauthorized modifications.
• - Damage due to improper storage.
• - Damage caused when the pergola Product is installed on a concrete slab or other surface that experiences movement.
• - Direct or indirect damage caused to or by the structure on which the pergola Product has been installed.
  
  

Read more (see full document here)

How to File a Claim

1. Any claims under this limited warranty must be made in writing and sent via email to warranty@pergolux.au within 30 days of discovering the defect. 
2. The written warranty claim notification must include:

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• - Name and address of the Purchaser
• - A detailed description of the defect and the circumstances relating to how the defect occurred or was detected
• - Photos or videos supporting the claim, including: 
• - evidence of the material or manufacturing defect or of the damage caused (for weather-related claims)
• - photos of the installation area where the Product is installed
• - for electronic or control-related claims, evidence which shows the issue when in use
• - Date of installation of the Product
• - Date the defect was discovered
• - Address of location where the Product was originally installed
• - Name of the installer (if not installed by the Purchaser)
• - A copy of the receipt or purchase invoice for the Product that shows the date of purchase, the model number and delivery address
• - Batch number of the Product or of the relevant part relating to the defect
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Please refer to our warranty document for full details of the warranty. Read more

Your pergola is built for years of enjoyment. If you ever need us, we’re just an email away!