Shipping Information

At PERGOLUX, we are proud to offer free shipping on most orders Australia-wide, helping you bring your outdoor vision to life without extra cost surprises.

Whether you’re in Sydney or regional Queensland, our goal is to deliver your pergola quickly, safely, and with care.

We ship across Australia, including most metro and regional areas.

While we aim to offer free delivery to as many postcodes as possible, a freight surcharge may apply for certain remote or island locations.

If your address falls outside standard delivery zones, our team will contact you prior to dispatch to confirm options.

• Order Processing Time: 24 to 48 hours

• Dispatch Days: Monday to Friday (excluding public holidays)

Once shipped, you’ll receive a tracking link to follow your delivery in real-time.

Location	Estimated Transit Time
NSW Metro	1–3 Business Days
NSW Regional	3–6 Business Days
ACT	2–4 Business Days
VIC Metro	2–4 Business Days
VIC Regional	4–6 Business Days
QLD Metro	2–4 Business Days
QLD Regional	4–6 Business Days
SA	3–6 Business Days
TAS	4–8 Business Days
WA	8–12 Business Days
NT	8–12 Business Days

Please Note: Deliveries to remote or regional areas in WA, NT, SA, and Far North QLD may take longer than standard transit times due to our third-party delivery partners. Please allow additional time for December deliveries as this is our peak season with extended delivery timeframes.

- All deliveries require someone to receive and sign for the goods unless otherwise arranged.

- Upon delivery, we recommend inspecting your items within 7 days to report any external damage. For missing parts or issues please feel free to reach out to our customer support team promptly to resolve any concerns.

- Risk of loss or damage transfers to you upon delivery to the nominated address.

- In the rare event of shipping delays within our control, our team will proactively keep you informed.

If you are unsure about your location's eligibility or have a special request about your delivery, feel free to contact our team. We're here to help!