FAQs

Everything about Pergolux products, maintence, delivery and assembly. Find the answers you're looking for.

About PERGOLUX

How many Pergola models do you have?

Pergolux offers 3 pergola models: Skydance, Sundream and Pergola.

Where is Pergolux Based?

Pergolux is a global brand with showrooms in Europe, the US, and Australia.

Our Australian showroom is located in Sydney.

Are Pergolux pergolas certified to meet Australian Standards?

Yes.

All Pergolux pergola systems have been certified by a qualified and practicing structural engineer registered in Australia.

They meet all relevant Australian Standards:


Can I combine Pergolux pergolas?

Yes, you can absolutely combine multiple PERGOLUX pergolas for a larger covered space.

Contact us for more info on this option.


Are Pergolux Pergola roofs waterproof?

Yes, Pergolux pergolas are designed to be watertight, featuring an integrated drainage system. This includes a built-in gutter and sloped louvers that efficiently channel rainwater down the two front columns, keeping your space dry and comfortable.

Watch a short video of the PERGOLUX drainage system in action.

Payments

What payment solutions Pergolux provide?

Pergolux offers a range of convenient payment methods to suit your preferences:

  • Credit or Debit Card: PERGOLUX accepts VISA, MasterCard, or American Express. Please note that we do not store any of your card details. For security, all transactions require authentication through VISA or MasterCard SecureCode. This payment method is completely free of charge.
  • PayPal: To use PayPal, simply select it as your payment option at checkout and log into your personal account. After logging in, you can confirm the payment amount and proceed with the checkout. If you choose PayPal Express, you will be redirected directly to PayPal from our shopping cart page, where you will log in and verify your address details. Upon confirmation, we will immediately receive a payment notification from PayPal and can process your order without delay.
  • Splitit: Splitit offers the option to split your payment into up to 9 months of interest-free installments, using your credit card. There are no credit checks or applications required. Please note that the full outstanding amount will be authorised (held) on your card to ensure future payments. You may need to adjust your credit limit to accommodate the authorised amount, but you will only be charged your monthly installment.
  • Bank Transfer: For a straightforward payment option, you can choose to pay via bank transfer. Please use the following details for your transfer:

  • Bank: Australia and New Zealand Banking Group Limited ANZ

Account Name: Pergolux Pty. Ltd.

BSB Code: 013943

Account Number: 612566594

  • If you have any questions or need assistance with your payment, feel free to contact us

Delivery

How is my Pergolux pergola kit delivered?

The PERGOLUX pergola kit will be delivered with our logistics partner. You'll be contacted a minimum of 24 hours before your order is scheduled. Once they have your order, you'll be notified. A PERGOLUX delivery partner will contact you the night before the scheduled delivery to confirm the time slot.

This ensures that you are well-informed about your delivery timeline and can plan accordingly. The pergola will be delivered in packages on a pallet, of approx. 20-60kgs per package. It is important that you confirm a delivery time when you have the opportunity to be present to help unload the packages. 

Visit our delivery page for more information. If you have any specific questions or need further assistance, feel free to ask us!

How much does delivery cost for Pergolux Pergolas in Australia?

Delivery of Pergolux Pergolas is free for orders over $1,000 in Metro areas and most of Regional Australia. Some remote areas and islands may incur a freight charge if direct delivery is not available.

If unsure whether a location qualifies for free delivery, customers can contact the Pergolux team via live chat or email at customerservice@pergolux.au
.

For details on estimated delivery times and Australia-wide shipping options, see the information on each product page.

Maintence

What are the maintenance requirements for a Pergolux pergola?

A Pergolux pergola is low maintenance. We recommend lubricating all moving parts twice a year in early spring and before the winter.

Assembly

Do I have to be a craftsman to assemble the Pergolux pergola?

Absolutely not! Every PERGOLUX pergola kit comes with a detailed installation guide, making it easy to assemble your pergola yourself. We recommend having two people for the installation to help steady the frame pieces as they click together.

If you prefer not to assemble it on your own, you can contact our customer service team for recommendations on qualified pergola installers near you.

I want to close the gaps to mitigate wind. Is this possible?

Yes! By using PERGOLUX side screens, you can close the sides to block and reduce wind. For even stronger protection, you can also install PERGOLUX glass side walls to minimize wind exposure while keeping your outdoor space bright and open.

Check our range off accessories here: Accessories Page
Person assembling a large black frame of a Pergola with text about customer satisfaction and a quote comparing it to building LEGO for adults.
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