Modern backyard featuring a PERGOLUX pergola over a patio lounge area beside a swimming pool

FAQs

Everything about Pergolux products, maintence, delivery and assembly. Find the answers you're looking for.

About PERGOLUX
How many Pergola models do you have?

Pergolux offers 3 pergola models: Skydance, Sundream and Pergola.

What is a pergola?

A pergola is more than just a practical roof: it’s a timeless extension of your home that blends style, comfort, and functionality. Traditionally, pergolas were open-frame structures draped with climbing plants, but today they’ve become a modern outdoor must-have. In many countries, pergolas are valued for sun protection, and in Australia they are a popular addition to terraces, patios, and gardens, providing shade and enhancing outdoor living.

A Pergolux pergola instantly elevates your Australian outdoor space, offering year-round protection from sun and rain while transforming your area into a stylish, comfortable retreat.

Does Pergolux offer customisable pergolas?

PERGOLUX pergolas are available in seven standard sizes to suit most outdoor spaces:


  • 3m x 3m

  • 3m x 4m

  • 3m x 5m

  • 3m x 6m

  • 4m x 4m

  • 4m x 5m

  • 4m x 6m

  • PERGOLUX pergolas cannot be modified individually. For larger outdoor areas, multiple pergolas can be combined to create a seamless setup. Contact our customer service team to learn more about available options.
Where is Pergolux Based?

Pergolux is a global brand with showrooms in Europe, the US, and Australia.

Our Australian showroom is located in Sydney.

Are Pergolux pergolas certified to meet Australian Standards?

Yes.

All Pergolux pergola systems have been certified by a qualified and practicing structural engineer registered in Australia.

They meet all relevant Australian Standards:


Can I combine Pergolux pergolas?

Yes, you can absolutely combine multiple PERGOLUX pergolas for a larger covered space.

Contact us for more info on this option.


Are Pergolux Pergola roofs waterproof?

Yes, Pergolux pergolas are designed to be watertight, featuring an integrated drainage system. This includes a built-in gutter and sloped louvers that efficiently channel rainwater down the two front columns, keeping your space dry and comfortable.

Watch a short video of the PERGOLUX drainage system in action.


Do Pergolas require council approval or planning permission in Australia?

In most cases, Pergolux Pergolas do not require planning permission, but requirements can vary depending on state, property type, size, and location. Some councils may classify a pergola as a temporary outdoor structure, while others may request formal approval.

It is always recommended to check with the local council to confirm what applies to your property.

For customers who require documentation or assistance with the approval process, Pergolux provides supporting information on request. For further guidance, contact the Pergolux team via live chat, email, or phone 7 days a week.
Payments
What payment solutions Pergolux provide?

Pergolux offers a range of convenient payment methods to suit your preferences:

  • Credit or Debit Card: PERGOLUX accepts VISA, MasterCard, or American Express. Please note that we do not store any of your card details. For security, all transactions require authentication through VISA or MasterCard SecureCode. This payment method is completely free of charge.
  • PayPal: To use PayPal, simply select it as your payment option at checkout and log into your personal account. After logging in, you can confirm the payment amount and proceed with the checkout. If you choose PayPal Express, you will be redirected directly to PayPal from our shopping cart page, where you will log in and verify your address details. Upon confirmation, we will immediately receive a payment notification from PayPal and can process your order without delay.
  • Splitit: Splitit offers the option to split your payment into up to 9 months of interest-free installments, using your credit card. There are no credit checks or applications required. Please note that the full outstanding amount will be authorised (held) on your card to ensure future payments. You may need to adjust your credit limit to accommodate the authorised amount, but you will only be charged your monthly installment.
  • Bank Transfer: For a straightforward payment option, you can choose to pay via bank transfer. Please use the following details for your transfer:

  • Bank: Australia and New Zealand Banking Group Limited ANZ

Account Name: Pergolux Pty. Ltd.

BSB Code: 013943

Account Number: 612566594

  • If you have any questions or need assistance with your payment, feel free to contact us
How much does a Pergolux pergola cost?

PERGOLUX pergolas start at $4,899, with the final price depending on factors such as pergola model, size, color, and optional upgrades or accessories.

Every PERGOLUX pergola includes:

  • - A fully assembly-ready kit with color-coded parts
  • - Detailed step-by-step instructions
  • - No-fee phone and video support for assembly
  • - Comprehensive 10-year warranty

The price covers all these features, ensuring a high-quality, easy-to-install outdoor pergola experience.
Delivery
How is my Pergolux pergola kit delivered?

The PERGOLUX pergola kit will be delivered with our logistics partner. You'll be contacted a minimum of 24 hours before your order is scheduled. Once they have your order, you'll be notified. A PERGOLUX delivery partner will contact you the night before the scheduled delivery to confirm the time slot.

This ensures that you are well-informed about your delivery timeline and can plan accordingly. The pergola will be delivered in packages on a pallet, of approx. 20-60kgs per package. It is important that you confirm a delivery time when you have the opportunity to be present to help unload the packages. 

Visit our delivery page for more information. If you have any specific questions or need further assistance, feel free to ask us!

How much does delivery cost for Pergolux Pergolas in Australia?

Delivery of Pergolux Pergolas is free for orders over $1,000 in Metro areas and most of Regional Australia. Some remote areas and islands may incur a freight charge if direct delivery is not available.

If unsure whether a location qualifies for free delivery, customers can contact the Pergolux team via live chat or email at customerservice@pergolux.au
.

For details on estimated delivery times and Australia-wide shipping options, see the information on each product page.

How long does delivery take for Pergolux Pergolas in Australia?

When Pergolux Pergolas are in stock, orders are dispatched within 1–2 business days for fast shipping. Delivery times may vary depending on stock availability in each region across Australia.

The most up-to-date delivery information is displayed on the product page directly below the price.

For confirmation of stock availability or an estimated delivery date, customers can use the live chat on the Pergolux website or email customerservice@pergolux.au
. Pergolux offers Australia-wide delivery to ensure pergolas arrive quickly and securely.
Maintenance
What are the maintenance requirements for a Pergolux pergola?

A Pergolux pergola is low maintenance. We recommend lubricating all moving parts twice a year in early spring and before the winter.
Assembly
Does Pergolux offer installation services?

Pergolux pergolas come as premium DIY kits, engineered for quick and easy self-assembly with clear step-by-step instructions. Many of our customers build their Pergolux pergola in just a few hours.

Prefer professional installation?

Pergolux can connect you with trusted local installers.

Chat with our team today to learn more.

Where are the installation instructions?

All of our installation manuals and videos are located on our PERGOLUX app, available for iOS and Android devices.

You can also access the instructions online at www.pergolux.app where you can download the files as PDFs. 

Do I have to be a craftsman to assemble the Pergolux pergola?

Absolutely not! Every PERGOLUX pergola kit comes with a detailed installation guide, making it easy to assemble your pergola yourself. We recommend having two people for the installation to help steady the frame pieces as they click together.

If you prefer not to assemble it on your own, you can contact our customer service team for recommendations on qualified pergola installers near you.

What surface should the Pergolux pergola be mounted to?

For safety and long-term stability, PERGOLUX pergolas must be installed on a solid, level foundation such as reinforced concrete, timber decking with adequate support, or stone pavers. In some cases, a concrete footing or anchor system is required to ensure the pergola can handle wind load and drainage requirements.

If your area experiences frost or unstable soil, deeper concrete footings may be necessary. Always ensure the surface can support the full weight of the pergola and resist movement. For specific advice, contact our customer service team.

How long does it take to assemble a Pergolux pergola kit?

Assembly of the Pergolux pergola typically takes 3–5 hours with two people. Once the pergola is installed, you should allow about 1 additional hour per screen or accessory for setup, depending on your chosen add-ons.

PERGOLUX pergolas can be customized with a range of accessories, including heaters, integrated LED lights, screens, and glass walls.

Can I combine Pergolux pergolas?

Yes, you can absolutely combine multiple PERGOLUX pergolas for a larger covered space.

Contact us for more info on this option.

I want to close the gaps to mitigate wind. Is this possible?

Yes! By using PERGOLUX side screens, you can close the sides to block and reduce wind. For even stronger protection, you can also install PERGOLUX glass side walls to minimize wind exposure while keeping your outdoor space bright and open.

Check our range off accessories here: Accessories Page

Can I modify the height or width of the pergola?

Pergolux pergolas are available in a range of standard sizes designed to suit most outdoor spaces. While the structure is engineered for strength and durability, some customers choose to adjust the height or width by carefully cutting the extruded aluminium profiles. If you’re considering modifications, we recommend consulting with our team first to ensure the best fit and maintain your Pergolux warranty.
Person assembling a large black frame of a Pergola with text about customer satisfaction and a quote comparing it to building LEGO for adults.
The future of Assembly

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